QRescue operating instructions for advanced users Acknowledgements Follow the on screen instructions to complete the form, and click "Send Message" at the bottom of the page to submit the request.Scroll down and click "Create Qlocker Support Ticket.".Click "Support" at the top of the page.If you don't have a QNAP ID, click "Sign up now." to create a new QNAP ID. Enter your QNAP ID email address/phone number and password, and click "Sign in.".Click "sign in" to sign in to your QNAP account.Make sure that you properly back up existing data stored in this external HDD, or use a brand new disk. During the recovery, this external HDD will be formatted to the ext4 file system. The capacity of this external HDD must be larger than the combination of all files to be recovered on the QNAP NAS. you agree to the special QNAP Data Recovery terms and conditions (see below).an empty external hard disk drive with sufficient capacity is available, and.the disk space for storing the original files is not overwritten,.
7z files are intact (not deleted or modified/changed), you are under the influence of Qlocker,.Please do not delete, modify/change, or add files in the QNAP NAS to ensure a higher file recovery rate.įor advanced users, the following instructions are available for self-servicing your QNAP NAS to attempt recovery of encrypted files: Prerequisites for using QRescueįor us to help you get back your encrypted files, the following conditions must be met: QNAP will attempt to recover files from your QNAP NAS on a first come, first serve basis. Please do not pay the ransom, and contact QNAP technical support ( ) at the earliest convenience. there is no encryption key that can be retrieved, and.How to recover your files from the Qlocker attackĪs the QNAP technical support staff around the globe worked with affected users to test and purge Qlocker, and to offer our help by all possible means, we've identified a possible way to recover user data from affected QNAP NAS.
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